CProdX - streamlining communication

Bringing e-mail, phone, audio calls and conferencing, voice mail, instant and short messaging systems into one integrated web based customizable solution.

C-ProdX creates a VoIP enabled contact center environment with flexible dimensioning options starting from 4 PRI (E1) and 25 agent positions. Addition of PSTN interface ports is modular and is limited only by an organization's administrative requirements.

A single C-ProdX registration server is capable of handling 3659 Agent positions simultaneously and this number can be increased by adding C-ProdX servers to the setup

Seamless Integrations

CProdX call center suite is designed to give organizations comprehensive touch point tapping solution with easy customization and integrations. Along with the CRM packages offered by Future Technologies, companies can create an end to end customer services setup, while seamless integrations with FT's CRUMS® and FTITIL® solutions, CProdX® becomes the front-end for banking and IT management setups.

CRUMS
CRM and middle ware solution for Banks
Customer Relations
Ticket/Order Management
Campaigns
Surveys, Marketing, Recovery
FTITIL
ITIL HelpDesk
Internal Communication
Automating departmental correspondence

the Design goal:

CProdX® is a Call Center Suite of Applications, Helpdesk Ticket Management and Campaign Management solution for organizations that are looking to achieve or improve, customer retention and loyalty through better customer service, Cross-Sells management, Easy acquisition of new customers through better marketing and sales, System support for quick and better decision making.

CProdX Team
FT Software Development Dept. dev@111future.com

CProdX® is a completely web-based, modular solution that is by design customer-centric, ready-to-deploy, and completely customizable as per an organization’s unique requirements or working needs. CRUMS utilizes this unified communications platform to its maximum for 360° view and all its customer interactions. CProdX gives CRUMS its eyes, ears and sense of touch.

CRUMS Sales Team
FT Sales Department. sales@111future.com