The Big Picture
CRM can only be as good as the data being provided to it from back end systems.CRUMS implementation in its entirety guarantees correct and timely data exchanges between different systems.
Customer Relations Modules
Campaign Management
CRUMS® uses CProd-X’s campaign management system while adding an auto dialer and providing single screen dial list views to agents.
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Complaint/Request Management
A comprehensive solution for managing complaints and requests from customers, with real-time tracking, visibility and routing.
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Help Desk Agent
The easy to use support center applications are designed for maximum user friendliness and comprehensive management of customer interactions.
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Teller
Taking full advantage of the UIS, the CRM module provides bank agent and operatives with complete teller capabilities of all systems using single login.
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Integrations with other Systems
01
CRM as part of the CRUMS® setup in banks creates a comprehensive teller, campaigns and complaints systemBanks can fully utilize all features of the customer modules with tight integrations to the back-end banking systems through middleware services and UIS.
02
Unified communications platform becomes an end-to-end solution when implemented with the CRM packageunlimited campaign creations and executions with fully automated and time stamped ticketing and fulfillment cycles give call centers all the tools required for providing tele-services.
03
100% integrated Help-Desk interface for FTITIL, makes CRM "the choice" for IT help desk implementation designed to work with other solutions offered by Future Technologies, the CRM package acts as the interface for generation of tickets when reporting incidents and problems.