CRUMS® is designed to make all required information and operation available to the bank’s users from a single point. This is achieved by implementation of the UI services that reside on top of the middle ware and data services modules.
UIS aims to resolve the issues faced by the end-users due to information existence over different decentralized and isolated systems.
Unified Interface services of a CRUMS® setup include the following core components:
Single Login User Interface:
One login to all systems of the Bank. Single window providing access to CRM modules, Communication systems and Banking systems. Minimum possible Learning Curve. All legacy systems become transparent to the End User. All systems of the bank become GUI and web based. End user gets access directly to information based on rights specified at the back end.
Customer Profiler:
Identify Customer based on their Unique Profile. The modules allows the bank to recognize the customer and see the complete portfolio at a glance. Customer segmentation becomes possible based on Industry Sector, Corporate Groups and Availed Services. Identification of all Products being availed by Customer through CIF or IC from any node in the bank.
Auditing System
All User Logins audited at single location. Centralized Record of Every System Accessed with "User Name and ID", System Name, Date Time, Queries and Transaction performed. IT and System access audit becomes simplified and robust.
Business Intelligence
Centralized reporting system. Single view to the whole business operation of the bank. Quick and live access to statistics for efficient decision making.
